Privacy Policy
Welcome to iCare website (this website).
This website provides content and services in accordance with the following terms of use. By entering or using this website, you have read, understood and agreed to be bound by these terms of use.
AUISET Biotechnology Co. Ltd. and you agree that these terms will protect the privacy of user personal data in accordance with the principles and regulations of the Hong Kong Personal Data (Privacy) Ordinance. This website reserves the right to modify these terms and conditions at its absolute discretion. In the event of any dispute, AUISET Biotechnology Co. Ltd. reserves the final decision.
1. Security
1.1 Our goal is to provide a secure, convenient, and seamless shopping experience. We protect your data by encrypting it as it leaves our website, transforming it into a secure code to prevent unauthorized access.
1.2 Your personal information is safeguarded during transmission using Secure Sockets Layer (SSL) technology, which fully encrypts sensitive details such as your name, address, and credit card number. This ensures robust protection for all credit and debit card transactions against interception over the internet.
1.3 We are committed to keeping your personal information confidential and will not share your email address with third parties, except as necessary to fulfill our business operations. Our trusted third-party service providers, who handle essential tasks like processing payments, fulfilling orders, and shipping, may access the minimum personal data required to perform their roles. They are strictly prohibited from using your information for any other purpose.
2. Data Collection and Use
2.1 When you visit our website, our web server temporarily logs technical details of the device used to access our website, such as the type of browser used, the operating system installed and the device settings. In addition, we log your IP address and, if you access our website from a device such as a mobile phone, the UDID of your device. In addition, our web server collects certain data that your web browser transmits automatically.
a. These data include:
b. The name of your Internet service provider
c. The URL of the website you visited
d. Subpages of www.icare-hpv.com.hk
e. The date and time of your visit
2.2 When you make a purchase we will record your billing and delivery address for transaction purposes but we do not store your credit card or other payment details.
2.3 When you register for an account, we record the information you provide to us, such as your order history, brand preferences, product reviews and any other details added to your profile.
2.4 When you submit any content through our enquiry form, we will store your contact details in order to follow up and answer your questions.
2.5 When you contact our customer service team, we may record details of the communication in order to track your enquiry and better meet your needs.
2.6 You must be 16 years of age or older to register for a personal account and/or place an order with AUISET Biotechnology Co. Ltd. This website is not intended for children and we do not knowingly collect personal data from children under the age of 16.
3. Purpose of collecting personal data
3.1 We use your data to enable you to access this website and to compile anonymous usage statistics based on the data transmitted automatically (see section 2.1). This enables us to track the use of our website and tailor it to your needs. In addition, we collect personal data for the following reasons:
a. Complete your orders and maintain your online account.
b. Process orders or reservations and tailor our services to your needs.
c. Manage and respond to any queries or complaints received by our customer service team.
d. Personalize the Site and display content that is of greatest interest to you based on your account information, purchase history, and browsing activity.
e. To improve and maintain the Website and to monitor its usage.
f. Market research purposes, for example, we may contact you to obtain feedback on our products.
g. We will obtain your consent before sending you marketing information and showing you targeted advertisements.
h. For security purposes, to investigate fraud and, where necessary, to protect ourselves and third parties.
i. Comply with our legal and regulatory obligations.
j. We may also use your personal data to enforce our third party rights where necessary.
3.2 We process your personal data based on the following legal bases under data protection law:
a. Because this is necessary to complete a transaction with you, or before a transaction with you (for example, after you place an order on the iCare website, we will use your personal data to process payment and complete your order).
b. Because we have your consent (for example, when you contact us via an enquiry form, you add optional information to your account profile or you agree to receive marketing information from us).
c. Because it is in our legitimate interests as an e-commerce provider and helps us maintain and improve our services. We always want to understand our customers better in order to provide the best products and customer experience. We use your information to personalize the iCare web pages you see and to make the products and offers more relevant to your interests and needs.
4. Disclosure of information to third parties
4.1 We transfer personal data in connection with order processing to service providers who help us process your order. This involves, in particular, providers of credit card billing services. We only need to transfer the data for payment purposes.
4.2 We will also disclose personal data in the following circumstances:
a. To operate this website together with other companies.
b. Our suppliers and service providers, such as payment processors and shipping/logistics companies, to perform our work.
c. Consult with our professional and legal advisors.
d. Fraud prevention and detection with third parties.
e. In response to law enforcement or other government agencies, such as reporting fraud or lawful requests.
f. If we sell any business assets, we may disclose personal data of our customers to potential buyers. In such cases, we will make reasonable attempts to ensure that the buyer is bound by the terms of this Privacy Policy.
g. Otherwise, we must first obtain your consent or be legally permitted to do so.
5. Cookies Policy
We use cookies and similar technologies on this website to provide various features to our visitors and to make your online visit more pleasant and personal.
5.1 Cookies are small, usually encrypted files that are stored in your browser directory. Cookies can identify you as a specific customer and store your personal preferences when using this website and technical information. The benefit is that you do not have to enter the information contained in the cookies every time you visit this website. Cookies do not necessarily contain or reveal personal data. However, if you have entered personal data on this website, this may have been stored in the data of the cookies. Operators of other websites cannot access these files.
5.2 We use Google Analytics on this website. This is a web analytics service provided by Google Inc. that collects detailed statistical data about website traffic and its sources. We use Google Analytics only for statistical purposes, for example in order to track how many users click on a particular product. Google Analytics is based on cookies and records information about your use of this website, including your IP address. To prevent users from being identified via their IP address, we use a special code to ensure that your IP address is only recorded in truncated (and therefore anonymous) form. With this truncated IP address it is no longer possible to identify individual users. The information recorded by Google Analytics is transferred to Google Inc. in the USA. Google has self-certified under Privacy Shield to provide an adequate level of protection for your personal data under EU law. You can prevent this data from being collected and transmitted to Google Inc. by downloading and installing the plug-in available at the following link: tools.google.com/dlpage/gaoptout.
5.3 The default settings of most browsers allows Cookies. In your browser settings, you can completely prohibit the use of Cookies, prevent the setting of certain Cookies or request to be notified each time a request to set Cookies is made. For more details on these settings, please refer to the "Help" section of your browser. You can disable Cookies or delete existing Cookies on your computer. Please note that if you disable Cookies, some areas of the website may not work properly, such as logging into your account.
6. Storage and Retention of Data
We only retain your personal data for as long as necessary to fulfill the purposes listed above, so the retention period will vary depending on your interactions with us. For example, if you purchase something on this website, we will retain a record of your purchase for the duration of invoicing, tax and return guarantee periods. We will also retain a record of our communications with you if necessary to protect us against legal claims (eg, if you file a complaint about a product). If we no longer need to retain your data, we will delete it.
7. Your Rights
7.1 You have the following rights in relation to your personal data:
a. View your data and receive information about its use
b. Modify and/or complete your information
c. Deleting your data
d. Limit our use of your information
e. To receive your information in a portable format
f. Objection to our use of your data You may revoke our right to use your data if you have given your consent through a legally binding process, such as by subscribing to our marketing emails.
If you wish to exercise your rights, or if you have any questions about the data we hold about you or how it is used, you can contact us at any time at sales@auiset.com. Please note that such personal data may be required to make purchases or participate in promotions on our website.
7.2 If you wish to have your data deleted, it will be deleted from our systems immediately, unless we are obliged to continue storing it to comply with statutory retention periods. In this case, we will ensure that your data is not used for other purposes. We may take reasonable steps to verify your identity before granting access or allowing the updating and/or deletion of your personal data.
7.3 We will enforce any request that is consistent with your rights under the law. However, please note that there are many limitations to these rights and there may be circumstances where we cannot comply with your request. We hope to resolve any complaint you have, but you also have the right to contact your local supervisory authority for data protection.
8. Links to other websites
Our website contains links to websites operated by third-party providers. This privacy statement does not apply to the collection, processing and use of personal data by such third parties. Please note that we cannot assume any responsibility for the content of third-party websites or their compliance with data protection requirements. We therefore recommend that you refer to their data protection guidelines.
9. Changes to this Privacy Policy
We may update our privacy policy from time to time. Any changes will be posted on this page to keep you informed about what information we collect, how we use it, and under what circumstances we may share it. If we intend to use your data for a new purpose, we will revise our privacy policy before starting any new processing and notify you of the changes.
10. Contact Information
If you have any questions about the privacy and security of your personal data, or would like to update or delete your information, please contact us.