Shipping Policy
1. Delivery Arrangement
(1) All orders will be dispatched within 7 working days .
(3) All orders will be sent to the recipient and address you specify by SF Express.
(4) If you need to change the delivery address or adjust the delivery time, please contact us by email (icare-hpv@auiset.com) or WhatsApp (62334313) and let us know your request.
(5) This website will take all appropriate measures to inform you of the supply and delivery status of the product.
2. Delivery delay
In special circumstances such as long holidays or bad weather, the delivery may be delayed by 1 to 2 working days. If delivery is delayed due to other force majeure, this website will notify the user as soon as possible and arrange remedial measures.
3. Delivery address
Users must ensure that the delivery address provided is accurate. If the delivery fails due to an incorrect or unclear address, the user must bear the relevant responsibility.
If you want to pick up the goods yourself, please fill in the relevant pick-up point/collection cabinet address in the shipping address column.
SF Express Station Address:
https://htm.sf-express.com/hk/tc/dynamic_function/SFNetwork/SF_store_address/
SF Self-service Counter Address:
https://htm.sf-express.com/hk/tc/dynamic_function/SFNetwork/SF_Locker/
SF Express partner address:
https://htm.sf-express.com/hk/tc/dynamic_function/SFNetwork/SF_service_partner_address/
4. Shipping method
The order is delivered by SF Express in Hong Kong . All orders will be delivered to your designated delivery address by SF Express.
5. Delivery Range
Please make sure your delivery address is within the service area of SF Express Hong Kong. If your address is not within the service area, we will not be able to complete the delivery and will contact you for alternate arrangements.
6. Shipping Payment
The freight is paid on delivery (Cash on Delivery), which means the recipient pays the freight upon receipt of the goods. The specific freight amount is subject to the charging standards of SF Express.
SF Express Hong Kong Express Service Price List:
https://htm.sf-express.com/hk/tc/download/HK-Express-Service-Rate-sender-paid.pdf
Explanation of SF Express's extra charges for long-distance delivery:
https://htm.sf-express.com/hk/tc/products_services/Express_Services/Surcharges/Remote_Surcharge/
SF Express's extra charge for remote pick-up:
7. Delivery time
After the order is shipped, the specific delivery time depends on the processing speed of SF Express and the delivery address of the order. Generally, the delivery time in Hong Kong is 7 working days.
8. Confirmation of receipt
Please check the package carefully upon receipt to make sure the product is intact. If you have any questions, please contact us immediately.
9. Other requirements
If you have special shipping requirements (such as specifying a delivery time, combining orders or other arrangements), please contact us before placing an order and we will do our best to assist you.