Terms and Conditions
This website is managed and operated by AUISET Biotechnology Co. Ltd. This website provides content and services in accordance with the following terms of use. By entering or using this website, you have read, understood and agreed to be bound by these terms of use. Both parties agree that these terms will be interpreted and governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China ("Hong Kong"), and this website reserves the right to modify these terms and conditions at its absolute discretion. In the event of any dispute, AUISET Biotechnology Co. Ltd. reserves the final decision right.
1. Products and Services are for personal use only
All products and services provided on this website are for personal or company use only. You should not sell or resell any products, services or samples purchased or obtained from our company. If we believe that the order may violate our Terms of Use, we reserves the right to cancel or change orders and/or their quantities placed through this website at our own discretion, with or without notice.
2. iCare Membership Terms and Conditions
(1) Membership validity period:
The membership is valid for one year, starting from the date of membership activation.
(2) Membership Content and Redemption Rules After joining the iCare Plan and becoming a member, you will receive 2011 points, which can be allocated and used to redeem different products and services.
a. (free) HPV home rapid test (2 per year)
『Redeemable Content』
You can use 1,000 points to exchange for a coupon worth HK$198, which can be used to redeem two Urine Sample HPV Virus Staining Kits for free, helping to protect your health and get a comprehensive understanding of your health.
『Redemption steps』
- Click on the down arrow next to your member profile picture in the upper right corner of the website and select "Privileges and Rewards".
- Get a coupon for "(Membership) Urine Sample HPV Virus Staining Kit - Free" with 1,000 points, and copy the promo code to use when purchasing products.
- You can find the product "(HPV Home Rapid Test) Urine Sample HPV Virus Staining Kit" in "Test Reagents" under "Products and Services".
- Or you can directly exchange 1,000 points for a HK$198 coupon on the "(HPV Home Rapid Test) Urine Sample HPV Virus Staining Kit" purchase interface to get the product for free (the shipping cost will be paid by the customer (SF Express to be paid)).
b. (50% off) HPV virus genotyping test (26 subtypes)
『Redeem Content』
Use *10 points* to redeem the coupon for "Service - HPV Genotyping Test (26 Subtypes) - 50% OFF" and book the service at half price.
After completing the order, you will receive 10 points which can be used for your next booking.
『Redemption steps』
- Click the down arrow next to the member avatar in the upper right corner of the website, select "Privileges and Rewards", and use 10 points to get a coupon for "Service - HPV Genotyping Test (26 Subtypes) - 50% OFF", and copy the code to use when purchasing products.
- In the "Products and Services" section, under "Appointment for Consultation", you can select the "Appointment for HPV Genotyping Test (26 Subtypes)" service.
- Alternatively, you can redeem a coupon with 10 points directly on the checkout screen for the "HPV Genotyping Test (26 Subtypes)" service and get it at half price.
c. (20% Off) Discounts for purchasing other products
Use 1 point to get 20% off coupons and enjoy discounts on selected iCare products.
After completing your order, you will receive 1 point which can be used on your next purchase.
『Redemption steps』
- Click on the downward arrow next to your member profile picture in the upper right corner of the website and select "Privileges and Rewards".
- Get corresponding coupons with 1 point and use them when purchasing products.
- Alternatively, you can redeem a coupon with 1 points directly on the checkout screen for the products and get them at 20% off.
(3) Coupon usage rules:
a. Each coupon can only be used once and cannot be used in conjunction with other offers.
b. Coupons are only valid for designated products or services. Please refer to the coupon instructions for details.
(4) Contact Us:
If you have any questions or need assistance, please contact:
- Email: icare-hpv@auiset.com
- WhatsApp Customer Service: Please click the Whatsapp icon in the lower right corner of the website to contact us.
Order Effectiveness
(1) This website may reject an order for products ordered through this website for one or more of the following reasons:
a. The order contains false, missing or erroneous information;
b. The order cannot be confirmed due to technical reasons or other reasons beyond the control of this website;
c. The delivery method does not match the delivery address.
(2) You must agree that if there are any inaccuracies in the information contained in this website or the product is out of stock, this website reserves the right to cancel or modify the relevant information or limit the order quantity of the product. You are responsible for verifying the accuracy of the order information when placing an order, including the ordered products and delivery address.
(3) An order is successfully completed only when the order is fully processed in our system, and the payment is successfully authorized and captured. You will receive an order confirmation email as final proof of a successful transaction. If your payment is processed but the order fails to complete, our system may temporarily hold the authorized amount. We will immediately release the authorization, but your bank or credit card provider may take 1–2 business days to reflect this change. If the payment is captured (not just authorized) but the order fails, we will promptly issue a refund. Refund processing times depend on your financial institution but typically take 3–10 business days.
4. Order Cancellation
(1) AUISET Biotechnology Co. Ltd. reserves the right to cancel an order if the product cannot be supplied or if a confirmed order cannot be delivered for any reason. AUISET Biotechnology Co. Ltd. will notify you if this happens. All cancelled orders will be refunded in the form of a credit card payment equal to the order value.
(2) Once an order is confirmed, you cannot cancel it.
(3) If you need to cancel your order due to special circumstances, please contact us by email ( icare-hpv@auiset.com) or WhatsApp (62334313) and we will assess your circumstances.
5. Payment Methods
(1) This website provides different payment platforms to meet the needs of all users.
(2) If you have any special requests, please contact us by email (icare-hpv@auiset.com) or WhatsApp (62334313) and let us know your requirements.
6. Intellectual Property
Unless otherwise specified, all information and content contained in this website, including but not limited to text, pictures, images, logos and audio, are the property of AUISET Biotechnology Co. Ltd., our affiliates, partners or licensors. Any commercial use without the authorization of our company, including copying, modifying, distributing and/or transmitting any content or part thereof, is strictly prohibited.
7. Third-party hyperlinks
We provides hyperlinks to external websites solely for user convenience. These links do not constitute endorsement, authorization, or affiliation with respect to content accuracy and product and services of hyperlinked websites. We expressly disclaim all responsibility for content or privacy practices of external sites, and any damages, losses, or liabilities arising from use of or reliance on linked content, transactions with third-party providers, and technical failures of external platforms.When accessing external links, you acknowledge you do so at your own risk, assume full responsibility for reviewing the terms, policies, and practices of each visited site, and understand we have no obligation to monitor or update broken/outdated links.
8. Disclaimer
AUISET Biotechnology Co. Ltd. provides this website, content, products and services on an "as is" basis and, to the maximum extent permitted by law, makes no representations or warranties of any nature, express or implied, as to the operation of this website or services, or the content or products contained on this website or as part of the services. In addition, we do not represent or guarantee that the information accessed through this website is accurate, complete or current. Prices and inventory information are subject to change without notice.
AUISET Biotechnology Co. Ltd. will not be liable for any loss, damage or injury of any nature arising out of or in connection with the use of this website to the maximum extent permitted by law. This is a comprehensive limitation of liability applicable to all damages of any nature (including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss or damage to property and claims of third parties).
9. General
You acknowledge that these Terms of Use represent the complete agreement between you and the Company regarding your use of this Website, superseding all prior proposals, agreements, or communications.
The Company may update these Terms of Use at its discretion. Changes will take effect immediately upon posting on the Website, accompanied by a notification. Your continued use of the Website after such changes signifies your acceptance of the updated Terms. The Company reserves the right to terminate or revoke your access to the Website at any time, with or without notice. Upon termination, you must promptly comply with any related instructions, including, if applicable, ceasing use of the Website and deactivating your account.
10. All terms and conditions are subject to the Chinese version
If customers have any enquiries regarding delivery, pickup, required fees and procedures, please email to icare-hpv@auiset.com or WhatsApp (62334313)
* Terms and Conditions are subject to change and will be posted on the website without prior notice.